SHIPPING AND RETURNS
RETURNS POLICY
**Isaac Silva Luxury Wear Shipping Policy**
Thank you for choosing Isaac Silva Luxury Wear. To ensure a transparent and efficient shopping experience, please review our Shipping Policy below:
**Returns and Refunds:**
- To qualify for a refund, the product must be returned in its original, unused condition with all tags and packaging intact.
- We strictly adhere to a 14-day return policy. If 14 days have passed since your purchase, unfortunately, we cannot offer a return or refund.
**Return Process:**
1. Contact our Customer Care team within 14 days of receiving your order at support@isaacsilva.com to initiate the return process.
2. Clearly state your order number, reason for return, and provide photographic evidence if applicable.
3. Our Customer Care team will guide you through the return process, including shipping instructions.
**Refund Processing:**
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.
**Non-Qualifying Returns:**
- Items returned without original tags or packaging will not qualify for a refund.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.
**Contact Information:**
- For any queries or assistance regarding our Shipping Policy, please contact our Customer Care team at customercare@isaacsilva.com.
At Isaac Silva Luxury Wear, we appreciate your understanding and adherence to our shipping and return policies. We strive to provide you with the utmost satisfaction, and we are here to assist you throughout the process. Thank you for choosing Isaac Silva Luxury Wear for your premium fashion needs.